Understanding The North Carolina Lemon Law Process

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Understanding The North Carolina Lemon Law Process

To successfully complete a lemon law claim and seek compensation for the defect to your vehicle, you must first complete several steps. At Law Office of Richard A. McNeil, the sole focus of my practice is to represent NC consumers and car buyers in this process.

The North Carolina Lemon Law Process

1. I will assist you in gathering information and documentation regarding your potential claim. This includes service records, work orders, repair records from the dealership, correspondence with the manufacturer or dealership, purchase orders and any records or warranties related to the vehicle.

2. I will open a file with this information and begin working on your case.

3. I will send a letter directly to the manufacturer, stating that you are seeking relief under lemon law for the defect(s) plaguing your vehicle. This letter will state the nature of the complaint and provide evidence and documentation to support your claim.

4. The car manufacturer will generally begin an investigation of its own, looking into the claim of defect and the measures taken by the dealership to fix or repair the issue.

5. Negotiations will commence between myself and the manufacturer to reach an agreement to remedy the situation. It generally requires 30 to 60 days for the manufacturer to establish a position and notify my firm, thus beginning negotiations.

6. If the matter is not resolved in a manner that respects your position during the negotiations, I will provide thorough advice on all possible legal alternatives including arbitration and litigation.

Put My Experience In Your Corner

It is important that you work through a skilled lemon law attorney to complete this process. Manufacturers are often more likely to cooperate with representation than the consumer directly, and there are many potential pitfalls that a lawyer can help you avoid, moving the process efficiently along.

Most importantly, the lemon laws contain “fee-shifting provisions,” meaning the manufacturer may be responsible for my attorney fee. Because of this, I charge nothing up front or out of pocket. The only way I get paid is if I recover on your claim. If for any reason I am unable to recover on your claim, you are still not responsible to me for anything!

To learn more about how I can represent your interests in lemon law proceedings, please contact me at 919-926-0863 or use my online contact form to schedule a free consultation.

Successful Outcomes

“Dedicated. Astute. Determined. Mr. McNeil balances his comprehensive legal knowledge, engaging courtroom performance and awareness of clients’ needs, making him a cut above the rest. In short, he is a solid performer who understands the finer points of customer service and satisfaction.”

Mr. & Mrs. C. B. Gardner, Sr.

Successful Outcomes

“I cannot tell you how much I appreciate your help with my 2009 Lemon Law case. I gave the car dealership every opportunity to make it right. As you know, without your help that would never have happened. Instead of a 2009 with after-factory additions, I was awarded a 2010 with everything I wanted, and then more. You were able to accomplish this, and the manufacturer paid your fee. I will forever be indebted to you for your help.”

Cindy G.

Successful Outcomes

“My husband and I could not be more pleased with the outcome of our recent Lemon Law case. You handled our case so professionally and with so much expertise. We know we would have never had the same outcome without your assistance. We are very thankful that we found you! We highly recommend you to anyone that is in the same predicament that we were in!”

Johnnie and Bonnie J.

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