Understanding The North Carolina Lemon Law Process
To successfully complete a lemon law claim and seek compensation for the defect to your vehicle, you must first complete several steps. At Law Office of Richard A. McNeil, the sole focus of my practice is to represent NC consumers and car buyers in this process.
The North Carolina Lemon Law Process
1. I will assist you in gathering information and documentation regarding your potential claim. This includes service records, work orders, repair records from the dealership, correspondence with the manufacturer or dealership, purchase orders and any records or warranties related to the vehicle.
2. I will open a file with this information and begin working on your case.
3. I will send a letter directly to the manufacturer, stating that you are seeking relief under lemon law for the defect(s) plaguing your vehicle. This letter will state the nature of the complaint and provide evidence and documentation to support your claim.
4. The car manufacturer will generally begin an investigation of its own, looking into the claim of defect and the measures taken by the dealership to fix or repair the issue.
5. Negotiations will commence between myself and the manufacturer to reach an agreement to remedy the situation. It generally requires 30 to 60 days for the manufacturer to establish a position and notify my firm, thus beginning negotiations.
6. If the matter is not resolved in a manner that respects your position during the negotiations, I will provide thorough advice on all possible legal alternatives including arbitration and litigation.
Put My Experience In Your Corner
It is important that you work through a skilled lemon law attorney to complete this process. Manufacturers are often more likely to cooperate with representation than the consumer directly, and there are many potential pitfalls that a lawyer can help you avoid, moving the process efficiently along.
Most importantly, the lemon laws contain “fee-shifting provisions,” meaning the manufacturer may be responsible for my attorney fee. Because of this, I charge nothing up front or out of pocket. The only way I get paid is if I recover on your claim. If for any reason I am unable to recover on your claim, you are still not responsible to me for anything!